Help centre

Short answers to the things people write to us about. If yours is not here, a human replies within one working day.

Giving

Sending to the wrong network
Giving by card
Giving by bank transfer
Writing a sealed note
Giving from another country

Guardians

What a guardian actually does
The yearly proof-of-life ping
Replacing a guardian who has gone quiet
Using your veto on an early release

Your capsule

Losing your phone or your password
Reprinting the recovery kit
Running your recovery rehearsal
Why you cannot withdraw
The emergency path, step by step

Money and unlock day

Fees, explained
What happens on their 18th birthday
Taxes: what we can and cannot tell you
Which countries are supported

Their 18th birthday is already on the calendar.

Setting one up takes ten minutes. We open capsules in small groups so every founding family gets a real conversation.

For parents and guardians (18+). A confirmation email and one reminder, then one when your capsule is ready — nothing else.

iPhone and Android apps arrive with the first capsules. Everything works in a browser on day one.