Help centre

Short answers to the things people write to us about. If yours is not here, a human replies within one working day.

Giving

Sending to the wrong network Giving by card Giving by bank transfer Writing a sealed note Giving from another country

Guardians

What a guardian actually does The yearly proof-of-life ping Replacing a guardian who has gone quiet Using your veto on an early release

Your capsule

Losing your phone or your password Reprinting the recovery kit Running your recovery rehearsal Why you cannot withdraw The emergency path, step by step

Money and unlock day

Fees, explained What happens on their 18th birthday Taxes: what we can and cannot tell you Which countries are supported

Their 18th birthday is already on the calendar.

Setting one up takes ten minutes. We open capsules in small groups so every founding family gets a real conversation.

For parents and guardians (18+). One email to confirm, one when your capsule is ready — nothing else.

iPhone and Android apps arrive with the first capsules. Everything works in a browser on day one.